Warranty

At Herzschmuck.ch GmbH, we are not only committed to the artistry and quality of our jewelry but also to the satisfaction and trust of our customers. It is with this dedication in mind that we proudly offer a comprehensive 2-year warranty on all our jewelry pieces.

Each piece of Herzschmuck.ch jewelry comes with a 2-year warranty, ensuring that your cherished items remain as beautiful and striking as the day you received them. This warranty covers any defects in materials or workmanship, including discoloration, ensuring that even our gold-plated pieces maintain their luster and finish without tarnishing for two years.

Should you receive an order that is incomplete, damaged, or scratched, we urge you to contact us immediately. Our commitment to excellence means we strive to resolve any issues promptly, ensuring that your experience with Herzschmuck.ch GmbH is nothing short of perfect.

While we stand behind the quality and craftsmanship of our jewelry, it is important to note that our 2-year warranty does not cover damage caused by external forces or mishandling. This includes, but is not limited to, torn chains or damage resulting from accidents, misuse, or improper care.

If you encounter any issues covered by our warranty, please reach out to our customer service team. Provide a detailed description of the issue, along with proof of purchase, and we will guide you through the process of rectifying the situation. Our goal is to ensure your complete satisfaction and to maintain the trust you've placed in Herzschmuck.ch GmbH.

At Herzschmuck.ch GmbH, your confidence in our products and services is paramount. Our warranty is a testament to the belief in the durability of our jewelry and our ongoing commitment to customer satisfaction.